Frequently Asked Questions · Delzani Stockist
SETTING UP MY ACCOUNT
Q: How do I become a wholesale customer?
It's simple and easy, we only require for account vetting purposes the following:
- Australian Business Number
- Shipping Address
- Website
- Contact Name
- Phone Number
- Email (for login and future correspondence)
Once the above information is received via email at delzani.sales@delzani.com.au we will establish your new account and forward your wholesale login details so that you can proceed with placing your initial order.
Q: Are there minimum requirements to be a wholesale customer?
To enjoy wholesale pricing we require that the initial order be placed within the first four weeks of establishing your account with all orders exceeding a $500 minimum (i.e. before shipping).
We do not set recommended prices for your store. We understand that every business has a unique location, overheads, and market position that will impact the price they are able to provide to their customers. Accordingly, we recommend you set your own retail price on our garments for your store.
Any wholesale accounts that are inactive for more than three months will be removed from the program.
Q: Can I see the price list before signing up?
We can provide a temporary login so that you can peruse our available range and wholesale pricing.
Q: What are the benefits of being a wholesale customer?
There are no complex wholesale agreements with Delzani. We offer an easy online shopping experience when logged into your Delzani account.
You will enjoy unique wholesale pricing that is significantly discounted from our online prices. Your customers will love access to our high-quality, yet affordable equestrian clothing. The Delzani range is continuously evolving as new technology becomes available and most importantly, we are very proactive in integrating feedback from our passionate customers.
We let you decide the price that you set for your customers in your store. We understand that every business has a unique location, overheads, and market position that will impact the price they are able to provide to their customers.
Accordingly, you are free to retail our garments for any price that you set.
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ABOUT MY ACCOUNT
Q: Can I Use The Same Email Address For Retail and Wholesale Pricing?
Should you wish to place a retail order or view retail pricing you will need to log out of your wholesale Delzani account and create another login with your personal email address.
Q: Do Wholesale accounts participate in the Delzani Cash Rewards program?
The Delzani Cash Rewards program is afforded to retail online-only customers. Wholesale accounts do not participate in the rewards program as they enjoy the full benefits of heavily discounted products.
Q: I'm Having Trouble Logging In. What Should I Do?
Initially, we recommend you clear your browser cache (this is the fault for most login issues). If an error message persists please feel free to reach out to us for further assistance at delzani.sales@delzani.com.au
Q: Can I speak to someone about my account?
As above, our business structure does not accommodate a call center. We can answer all questions via email and will respond in a timely manner. To discuss your account further please reach out to us for further assistance at delzani.accounts@delzani.com.au
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PLACING OR MODIFYING AN ORDER
Q: Can I call you to place an order?
Delzani operates as an online and wholesale operation and our distribution center is set up to accommodate these core business activities. The business structure does not accommodate a call center. To achieve the high-quality Delzani range at prices that are significantly cheaper than our closest competitors, we need to tailor how we interact.
All inventory is listed as available for sale on our website.
Q: How can I modify my order?
If you wish to modify an order after it has been placed online then please ensure that we have received the email before 12:00 pm on Mondays or Thursdays and we will update and confirm via reply email.
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SHIPPING & DELIVERY
Q: What Are My Shipping Options?
All orders are sent via Australia Post with tracking numbers to enable you to view the expected delivery date. We ask you to please allow up to 4 to 7 business days for standard delivery. However, most of our customers find that their order arrives in much less time.
To offer you great prices on our products, we have streamlined our dispatch team days to Mondays and Thursdays. If there are any delays for reasons outside of our control, we will notify you via e-mail.
Q: How Can I Track My Order?
When we dispatch your order you will receive a dispatch notification email from us. In this email, you will find your parcel's tracking number. You can also track your order from your Delzani account dashboard. check order tracking here.
If you have not received your order within a reasonable time frame, please also check your tracking number on the Aust Post website. There you can register to receive an update on your parcel's location. More often than not - your parcel is waiting for collection - and the local postmaster has failed to leave a parcel pickup notice in your letterbox.
To check your tracking number with Australia Post directly click here
Q: Can we visit you directly to pick up our order?
Delzani operates as an online and wholesale operation and our distribution center is set up to accommodate these core business activities. The business structure does not accommodate walk-in traffic. To achieve the high-quality Delzani range at prices that are significantly cheaper than our closest competitors, we need to tailor how we interact.
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RECEIVING MY ORDER
Q: My order has arrived and something is wrong
If we make a mistake and send you an incorrect item, size or style of product (we are only human!).
To facilitate a fast replacement please log an RA Request here.
Provide us with as much detailed information as possible, and include a picture of any manufacturing fault via email if required. Please note our admin office is only staffed on Mondays and Thursdays.
Q: If a product has a manufacturing fault, how do I proceed?
If you receive a product with manufacturing faulty we will happily replace or repair it.
Outside of this, none of our products is sold with express warranties or extended manufacturer's warranties. We do not guarantee that our garments will last any set period of time - they can just as easily be damaged from a misadventure in the first week of wear, as they can 12 months later. We go to great lengths to ensure our products are of high quality, with strong fabrics and fittings.
Please lodge a return request RA Request here
Privacy Policy
Delzani is committed to providing you with a high level of customer service. This includes protecting and maintaining the privacy, accuracy and security of your personal information. We are bound by and will abide by the National Privacy Principles in the Privacy Act (Cth) 1988 . This is in addition to our existing obligations under the Privacy Act.
What personal information do we collect and hold?
In the process of conducting our business we are likely to collect a wide range of personal information about you. The type of personal information we collect always includes your name, residential and billing address, email address, telephone or mobile numbers and products and services we provide to you. We don’t store any credit card information on our web site. We pass it onto our bank for processing.
How do we collect personal information?
Delzani collects personal information directly from you when you submit it online at Delzani.com.au . There may be occasions when we collect information from publicly available sources or third parties. This information includes names, email addresses, telephone numbers and social media profile name sourced from permission based marketing activities.
Cookies and Web beacons
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We use session ID cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited.
Some of our business partners (e.g. tracking utility company) use cookies and Web beacons on our site. We have no access to or control over these tracking technologies.
Delzani advertises with Google. Google may show you our ads based on your having visited our site. If you do not wish to see these ads you can opt-out by visiting the Google advertising opt-out page here http://www.google.com/privacy_ads.html.
Rate and Review
If you provide a review or rating for a product available through Delzani Online we reserve the right to publish part or all of your review or rating together with your first name and suburb.
Links to Other Sites
This Website contains links to other sites that are not owned or controlled by Delzani. Please be aware that we, Delzani, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this website.
How do we use personal information?
In order to improve and better our offers and service, we may keep track of patterns of use in the e-mails and social interactions we send. By supplying us your information, you have given us permission to communicate to you via mail, e-mail, SMS, MMS, social media and telephone to inform you about services we deliver relevant to you indefinitely.
Disclosure of personal information
We may use or disclose your personal information to organisations outside Delzani for purposes relating to the management of your account with us. Such organisations include: Service providers who manage the services provided to you; mailing systems which organise delivery of the products you have purchased; live help service providers, maintenance and repair services; market research; and our professional advisers, accountants, lawyers and auditors.
We require these organisations to adhere to strict confidentiality of your personal information and also seek to ensure that they adhere to the National Privacy Principles. These service providers may not use your personal information for their own marketing purposes.
Security
Delzani takes reasonable steps to ensure that your personal information is secure. We have robust systems and procedures in place to protect your privacy whenever we collect, store and use or disclose personal information. We are continually upgrading these systems and reviewing our procedures to ensure the highest standards of security are used to protect your personal information.
How to access and amend personal information
If you wish to obtain a copy of our data privacy policy, access the personal information we hold about you or your personal information is inaccurate, incomplete outdated or to unsubscribe, please direct any queries regarding your privacy rights email sales@delzani.com.au.
The release of information is subject to some exceptions such as information relating to existing or any anticipated legal proceedings, together with exceptions provided by the Privacy Act. Our objective is to respond to any request within a reasonable timeframe and no later than 30 days.
How your information may be shared
Except for the purposes outlined in the Delzani Privacy Policy, we never sell or disclose your personal information. However, we may release personal information under the following circumstances:
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when requested by the courts or laws (for example, a subpoena) or regulation or is requested by a government agency;
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where we deem a company or an individual may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of; and/or to appropriate persons, where your communication suggests possible harm to others.
Changes in this Privacy Policy
If we decide to change our privacy policy, we will post those changes to this document, the home page and other places we deem appropriate so that you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
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